Merry Christmas from BI Roundup

Wherever you happen to be around the world – have a happy and safe holidays and we will see you in the New Year.

Posting will recommence on BI Roundup in the first week of January.

What Does Business Intelligence Really Mean?

Traditional Business Intelligence (BI) solutions, widely introduced in the 1990s, are often long on promise, but short on results. While well designed and well intentioned, these solutions can be extremely difficult to implement, even more difficult from which to extract meaningful and actionable information, and generally blind to a prime source of “Business Intelligence” data, the contact center.

Read the full story (TMCnet)