Stuart Maue’s weapon of choice for reining in runaway lawyers’ bills is business intelligence, in the form of databases, software and tools to analyze reams of bills and invoices. Since 2000, the company has invested more than $10 million in expanding its capabilities, creating portals for clients so they can better understand how and where their money is being spent.
It’s an implementation that offers lessons for chief information officers on how database technology can be combined with business intelligence tools to peer deeper into even the murkiest areas of a company’s business.
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